Good Constructions was established by Jolyon and Jayne Good and is now in our 30th year of operation. Since expanding into the retirement living sector, we have delivered refurbishment services including renovation and reinstatement of units, common buildings, and grounds. A solution‐oriented approach has driven significant growth, consistently delivering high‐quality work conducted by a caring team who ensure the needs of our clients, residents, and village managers are accommodated. Our clients range from those with large property portfolios to those with only a few villages. We have contracts in place with several companies servicing Melbourne, Sydney, as well as the Central and Mid North Coast of New South Wales.
The role
As program manager, your goal is to champion the client in our business from tender request to completion. You nurture relationships with both external clients and internal teams, supporting them to deliver the project scope on time with minimal defects. You thrive on detail, capturing all expectations through tender documentation, and take immense pride in upholding the values that define Good Constructions.
Key AccountabilitiesClient relationship
* Represent Good Constructions as a key point of contact for a portfolio of B2B clients.
* Support the Business Development Manager with the onboarding of new clients.
* Facilitate signing of contracts and/or receipt of purchase orders for new projects awarded.
* Attend site scoping or handover meetings as required.
Workflow management
* Responsible for project workflow from tender request to tender submission.
* Support the business with delivery of the projects (once awarded) by owning the pre‐site workflow.
* Support the construction team with workflow of the handover inspection and close‐out of defects.
* Resolve and/or elevate projects that are outside of process.
Communication
* Communicate effectively with clients and internal stakeholders through project milestones within the KPI timeframe.
* Provide weekly progress reports to clients and internal management.
Administration
* Harvest project documentation from clients to support internal teams with delivering to scope and expectations.
* Maintain client master specifications and curate project‐specific documentation.
* Prepare and submit minor works and variation quotes using internal, supplier, and contractor pricing.
Key Selection Criteria
* Excellent communicator, preferably with experience in customer relations or account management.
* Strong organisational and time‐management skills.
* A growth mindset and drive to learn.
* Proficient in document control, data management, and maintaining client portals.
* Able to identify errors and omissions to ensure projects comply with the client's scope.
* Previous experience in residential construction administration, Client Service Officer, or pre‐site role, with an understanding of building codes, regulations and permits would be an advantage.
* Expectation of proficiency with Microsoft Office software and applications.
Benefits
* Work in a supportive environment, including EAP.
* Business hours culture.
* Regular communication from business leaders on strategy and direction.
* Employee award programs.
* Paid leave day on your birthday.
* Fast‐paced and rewarding work where you can really make a difference.
All appointments to Good Constructions are subject to reference checks, pre‐employment misconduct screening, national criminal records checks and a 'Working with Children' Check.
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