Primary Details
Time Type: Full time
Worker Type: Employee
Job Title: Broker Manager
- Location: Melbourne
- Type: Permanent full time
- Hybrid role – happy to talk flexible working
The opportunity
We have an opportunity to join our Qnect AR team as Broker Manager. As a Broker Manager you will drive growth across the portfolio with a focus on delivering excellent customer service and high service standards. You will partner with an assigned network of Authorised Representatives to profitably grow the business and meet sales and growth targets. You will work closely with our SME Underwriting team with a remit to grow the Commercial Underwriting Specialty and People Risk portfolios as well.
Your new role
You will work in a great team environment and be responsible for developing account management plans, proactively developing key relationships, and analysing current trends and growth opportunities within the portfolio.
Responsibilities
- Establish and develop positive working relationships with Authorised Representatives in your assigned portfolio for the purpose of developing then monitoring compliant and profitable repeat business.
- Respond to customer enquiries in a timely and professional manner.
- Proactively promote and support the Authorised Representatives and QBE Australia’s products & services and company image to intermediaries.
- Review existing portfolios and recommend strategies for increased growth.
- Work with Service Standards as agreed with Head of Qnect Distribution.
About you
- Previous experience as a BDM / Account Manager.
- Outstanding Customer Service and Relationship Building skills.
- Leadership and mentoring skills.
- Ability to lead by influence with Brokers and Underwriters.
- Strong communication and negotiation skills.
- Ability to work in a team environment by supporting and developing team members.
- Product knowledge and understanding to engage intermediaries and fulfil growth opportunities.
About QBE
We can never really predict what’s around the corner but at QBE we ask the right questions to enable a more resilient future, helping those around us build strength and embrace change to their international insurer’s vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together and encourage each other, enabling resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries we’re big enough to make a real impact but small enough to provide a friendly workplace where people are down‑to‑earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE lets make it happen!
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work / life balance.
- Life Leave – supporting the life events we all experience, leaving your annual leave for rest.
- Free holistic wellbeing coaching, nutritional confidential counselling, financial and legal advice.
- 18 weeks gender‑equal flexible leave for all new parents, including paid super.
- Voluntary super contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- A range of discounts on insurance products, car hire, hotels, goods and services.
Rewards & Recognition
- 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards.
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Platinum employer on the Australian Workplace Equality Index (AWEI).
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium‑sized program as voted by graduates.
- Family Friendly Workplace accredited employer since 2021.
Skills
- Analytical Thinking
- Communication
- Compliance Training
- Cost Management
- Critical Thinking
- Customer Service
- Customer Value Management
- Detail‑Oriented
- Distribution Management
- Financial Products
- Intentional collaboration
- Managing performance
- Negotiation
- Risk Management
- Stakeholder Management
Application Close Date
:59 PM
How to Apply
To submit your application click Apply and follow the step‑by‑step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Requirements
Employment Type: Full‑Time
Experience: years
Vacancy: 1
Required Experience: Manager
Key Skills: Sales Experience, B2B Sales, Business Management, Pricing, Securities Law, Service‑Oriented Architecture, Inside Sales, Market Research, Outside Sales, Telemarketing, WebSphere, negotiation.
Skills required for QBE’s internal policy compliance and business requirements.
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