Title: Team Leader, Culture in Mind Team, West Moreton & Darling Downs
Hours: Full time
Reports to: Manager, Psychosocial services
Award: Health Professionals and support services award ****Health Professional employee level 4
$***** - $*****
11.5% superannuation
Generous salary sacrifice packaging available
Organisational Background
With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Woolloongabba, Brisbane.
WWG operates the World Wellness Health & Medical Clinic focused on equitable healthcare for clients from culturally and linguistically diverse backgrounds.
The service specialises in supporting those made vulnerable and marginalised by the health system including migrants, refugees and people seeking asylum.
As a social enterprise, or a business with a social mission, WWG works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most disadvantaged members in our community.
WWG is a registered health promotion charity, and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.
WWG Values and Principles
All WWG staff work within the WWG code of conduct and ensure all clients and colleagues are treated with dignity and respect, cultural safety and human rights principles and standards.
WWG has developed a multicultural lived experience framework and encourages staff to keep lived experience at the forefront of their practice.
Mental Health and Wellbeing Services
Mental health and wellbeing services are at the core of WWG's primary health care service.
WWG delivers a range of services and programs across the spectrum of mental health from low intensity, mild to moderate psychological therapies and psychosocial support for those with complex mental health issues.
This position is integral to how WWG delivers quality, culturally responsive mental health care and provides a unique opportunity to be at the forefront of the development of multicultural community based primary mental health and wellbeing services in Australia.
Culture in Mind (CiM)
CiM provides culture based psychosocial support to people with complex mental health issues.
It is one of WWG's flagship services that has been in operation since ****.
Expanding now to the West Moreton and Darling Downs Regions, WWG is establishing teams to cover the Goodna-Ipswich and surrounds area and a team to be based in Toowoomba.
CiM is funded by Queensland Health and integrated within WWG's Mental Health and Wellbeing Services which provide wraparound culture-based care and support to adults from culturally and linguistically diverse backgrounds with complex mental health issues.
Via a team of recovery and wellbeing workers and multicultural peer support workers, these programs support clients and carers with complex needs in the community with psychosocial supports and strengths-based approaches to wellness, recovery, social inclusion, and participation via face to face and telephone supports.
Position Objective
This is a highly collaborative leadership role responsible for operationally leading the effective delivery of Culture in Mind for adults from culturally and linguistically diverse backgrounds with complex mental health issues in the West Moreton and Darling Downs regions.
The position is primarily responsible for providing leadership and direction to ensuring that day to day operations are carried out to effectively.
The position will provide operational leadership in streamlining workflows, including client intake and triage, line management and supervision, data and reporting and act as a point of contact for WWG and other stakeholders, including partners.
The position will work in close collaboration with the WWG senior leadership to ensure staff training, development and performance align with WWG values and objectives, best practice in psycho-social delivery, compliance with accreditation standards and contractual obligations.
Organisational Relationships and Accountability
This position works in close collaboration with WWG's psychosocial mental health program managers and team leaders with the following key relationships:
Position reports to: Manager, Psycho-social Services
Supervision of: West Moreton and Darling Downs teams of multicultural mental health recovery & wellbeing workers
Internal liaison: WWG Leadership team
External liaison: Clients and their families/carers, HHS mental health clinicians, PHN funded mental health services clinicians and support workers, social care external agencies and services, multicultural sector agencies and community groups.
Specifically, the position will:
Lead and manage a team of multicultural recovery and wellbeing support workers and multicultural peer support workers in the delivery and ongoing improvement of psycho-social wraparound services and client pathways for adults from culturally and linguistically diverse backgrounds with complex mental health issues.
Take an active role in intake, triage and referral processes to ensure high quality psycho-social support and access to services.
Lead and participate in multidisciplinary team meetings, intake and review meetings, supervision and case conferences that contribute to high quality outcomes for people from culturally and linguistically diverse backgrounds with complex mental health issues.
Manage resources and rosters in a flexible and efficient manner to effectively manage workflow and to ensure timely and responsive service delivery.
Contribute to organisational planning, budgeting and reporting processes
Maintain high standards of client file management ensuring accurate case notes are recorded, file audits completed, and all client files are stored in line with legislative requirements and organisational policies and procedures.
Participate in data collection and evaluation processes that contribute to service improvement.
Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services for people from culturally and linguistically diverse backgrounds.
Ensure that services are provided in line with the Accreditation Standards and policies and procedures that govern WWG
Work at an advanced level of autonomous clinical and professional specialist mental health practice
Support the team in the provision of safe and quality mental health care through exemplary standards
Apply professional and clinical expertise in collaboration with multidisciplinary stakeholders.
Remain up to date with current evidence-based practice trends in relation to multicultural mental health
KEY RESPONSIBILITIES
The key responsibilities in this role centre around:
your capacity to lead a team to deliver high quality psycho-social support and foster a culture of engagement to achieve a productive and happy team
your capacity to manage workflow within a high demand environment
We are looking for staff who are:
Able to demonstrate application of evidence-based practice and critical thinking to deliver wraparound, culture-based psycho-social recovery oriented individualised person centred and trauma informed care to people from CALD backgrounds with complex mental health issues
Able to identify mental health risk and protective factors in the context of multicultural mental health experiences for people from CALD backgrounds.
Demonstrate a strong understanding of mental health and other drug and social care systems and structures across Queensland, specifically in relation migrants, refugees and people seeking asylum
Able to provide clinical care and support to clients in a culturally sensitive way with an understanding of acculturation, trauma and psychological stressors arising out migration and acculturation, the covid-19 pandemic and other social circumstances.
Able to lead, participate and contribute to interdisciplinary team processes
Able to utilise high-level oral and written communications skills, including the ability to support the team to write and review case notes, care plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes.
Able to contribute to the development of service planning, service delivery and service evaluation, within the frameworks established by WWG.
Able to carry out any other relevant duties as directed by the Leadership Team.
Human Resources:
Contribute to building a culture of engagement and respect
Value cultural diversity and other individual differences in the workforce
Ensure team members are treated in a fair and equitable manner.
Comply with all EEO obligations and responsibilities.
Build capacity and skills in the multicultural peer support workforce
Empower team members and recognise and reward their contributions.
Contribute to collaborative team issues and resolve grievances.
Operational functions:
Participate in any organisational technology changes.
Participate in continuous improvement of workflow processes and procedures.
General Responsibilities of All Staff
Comply with the World Wellness Group's Code of Conduct, as well as any Code of Conduct of your professional association
Comply with confidentiality requirements of World Wellness Group, as well as the Privacy Act **** (Cth) regarding client information, taking particular care that the information of clients may be highly sensitive in nature
Comply with ethical and legal requirements of both the Commonwealth and Queensland equal opportunity and anti-discrimination laws (including Quld Human Rights Act **** (QLD), Sex Discrimination Act **** (Cth), Racial Discrimination Act **** (Cth), Disability Discrimination Act **** (Cth) and Age Discrimination Act **** (Cth)) by treating staff and clients with respect and without bullying and/or harassment
Deliver effective use of World Wellness Group's resources within level of responsibility of your position
Occupational Health and Safety
Comply with Work Health and Safety Act **** (QLD) duties by maintaining a safe working environment for yourself, ensuring you do not put yourself at risk of harm or injury
Maintaining a safe and supportive working environment to protect others (staff, volunteers or clients) at risk of harm or injury
Exercise judgement about the behaviour of clients to ensure they do not put themselves or others (staff, volunteers or clients) at risk of harm or injury
KNOWLEDGE, SKILLS, AND CAPABILITIES
Applicant requirements
a. Essential
Tertiary qualification in an allied health discipline
Advanced level experience, including experience in senior level roles and advanced level of skills and experience in relevant human service/mental health settings
Equivalent combination of education and experience.
Knowledge of best practice mental health practice frameworks relevant to people from culturally and linguistically diverse backgrounds with complex mental health issues
Experience in complex intake, triage, assessment and case allocation
Ability to demonstrate and encourage leadership and teamwork
Proven knowledge and experience in mental health and other drugs clinical practices and treatment interventions
Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside standard business hours
High level oral and written communication skills.
Including the ability to support staff to write professional case notes and brief intervention plans, complete reports and other relevant documentation within set timeframes
Demonstrated understanding of the role of client advocacy and strengths-based frameworks within a social justice context
Well-developed interpersonal skills with the ability to effectively communicate, negotiate, apply problem solving and conflict resolution skills, and engage others.
Knowledge of services and community resources relevant to the needs of people from multicultural backgrounds
A current Blue Card and Police Check or willingness and ability to acquire and an open Qld driver's license.
b. Desirable
Post graduate qualifications in mental health
Previous experience in a cross-cultural setting
Language(s) other than English
How to apply
Please submit a cover letter outlining how you meet they key capabilities and skills requirements and a copy of your CV via the"Apply Now"button.
A position description is attached.
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