Receptionist/Administrator - Campbelltown Office
The Receptionist & Administrative Assistant is a vital frontline role, responsible for providing exceptional telephone and front-desk service to clients, families, and team members. This position requires a proactive, organized, and compassionate individual who can efficiently manage multiple administrative tasks in a fast-paced environment, ensuring smooth daily operations.
Key Responsibilities
1. Client & Stakeholder Communication (Primary Duty)
* Serve as the first point of contact for all incoming phone calls, emails, and walk-in visitors, providing a warm, professional, and helpful experience.
* Accurately take and record detailed messages, ensuring they are promptly directed to the appropriate care coordinator, manager, or team member.
* Make outgoing calls to clients to confirm appointments, gather feedback, or provide basic updates as directed.
2. Administrative & Clerical Support
* Provide general administrative support to the care coordination and management teams.
* Assist with filing, photocopying, scanning, and data entry to maintain organized physical and digital client records.
* Lodge documents and forms online via relevant portals (e.g., NDIS provider portal, client management systems) following strict confidentiality protocols.
3. Vendor and Provider Coordination
* Liaise with associated providers and vendors (e.g., medical equipment suppliers, therapists) to request service quotes in a timely manner.
* Track quotation requests and follow up as needed to ensure deadlines are met.
* Maintain a database of key vendor contacts and service agreements.
4. Sales and Appointment Support
* Schedule and coordinate appointments for the sales team with prospective clients and their families.
* Manage the sales team's calendar, send appointment confirmations, and prepare introductory information packets for meetings.
* Log lead information from inquiries into the company's CRM or client management system.
Qualifications and Experience
* Proven experience in a receptionist, administrative assistant, or customer service role.
* Exceptional verbal and written communication skills, with a clear and friendly phone manner.
* Strong organizational and time-management skills, with a keen attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software quickly (e.g., client management systems, CRM platforms).
* Ability to handle sensitive and confidential information with discretion and integrity.
* A compassionate and empathetic nature, with an understanding of the in-home care environment being a strong advantage.
What We Offer
* A supportive and rewarding team environment.
* Part-time schedule with potential for consistent hours.
* Training and development opportunities in the healthcare administration sector.
What We Offer
Why Join Right at Home Macarthur Penrith?
We are a leading home care provider dedicated to deliveringholistic, high-quality care. You'll be part of a team that valuesdignity, respect, and compassion– and you'll be empowered to make a genuine difference in the lives of our clients.
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