This role can be located in Riverina (Moama, Mulwala, Albury).
We have several open opportunities for talented, proactive and hardworking Field Service Technicians.
As a Field Service Technician, you will play a vital role in delivering technical support and service quality across customer sites. Working closely with the Service Manager and the wider Field Services Group, you will provide full technical support, including installation, troubleshooting, repair, and maintenance of electronic gaming machines.
You will represent Aristocrat on site, ensuring smooth operations for our customers by providing hands‐on support and professional service that aligns with ATA's service initiatives, safety standards, and compliance obligations.
What You'll Do:
Customer & Technical Service
* Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on‐site.
* Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public.
* Investigate and resolve problems, including complex system faults, and perform repair work as required.
* Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
* Collaborate effectively with venue staff and maintain a high level of customer happiness.
Reporting & Documentation
* Accurately collect and report all activities using Aristocrat's field service management tools.
* Ensure real‐time data entry and 100% accuracy of service records, tasks, and inventory.
* Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
* Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
* The health, safety and welfare of all employees, visitors, and contractors.
* That accident/incident/near miss processes are followed and investigations are conducted as required.
* Ensuring all activities meet Company & legislative & regulatory compliance requirements.
What We're Looking For:
* Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
* Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
* Previous exposure to WHS systems, compliance environments, or regulated industries.
* Valid Australian driver's licence.
* Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).
* Excellent problem‐solving, troubleshooting, and fault‐finding capabilities.
* Strong interpersonal skills and customer service approach.
* Self‐motivated and able to work independently across multiple customer sites.
* Good organisational skills with the ability to handle time, tasks, and service schedules.
* Proficient in using mobile devices and field service applications for reporting.
* Flexibility to work weekends, and public holidays as needed.
Physical Requirements
* Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.
* Comfortable stepping up onto a safety step and working in variable physical environments.
* Comfortable aiming for extended periods and standing for most of the workday.
* Efficient in bending, squatting, and working at ground level if the situation requires.
* Able to comfortably move arms above head and work at shoulder height if required.
Travel Expectations
None
Benefits
* Robust benefits package
* Global career opportunities
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licences or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licences in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licences. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‐time basis without the need for current or future visa sponsorship.
Equal Opportunity
We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V.
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