Are you seeking a diverse role where you can provide advice and guidance to a range of stakeholders while supporting students and families across state schools? As the Senior Complaints and Information Officer within the North Queensland Region's Regional Operations and Corporate Governance team, you will be part of a well-supported and collaborative environment that offers valuable insight into the operations of the Department of Education and Executive Government.
About The Department Of Education
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance.
About The Role
* Prepare correspondence, briefs, reports and other material in response to enquiries, complaints and appeals to support the Regional Director to exercise legislated decision making in line with delegated responsibilities.
* Establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results.
Responsibilities
* Develop responses to a range of enquiries, complaints, appeals and matters which are brought to the attention of the Minister, Director-General, Regional Director and other senior executive officers.
* Coordinate information required by the Regional Director, including briefings and reports and maintain high quality record keeping, data analysis and confidentiality.
* Undertake research, analysis, monitoring, review and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes.
* Provide authoritative timely advice to the Principal Advisor, Regional Services and other senior officers on matters relating to legislation, departmental policy and procedure.
* Establish and maintain relationships with colleagues within the department, business units, and schools.
* Provide high quality and responsive service delivery to customers and stakeholders.
About You
* Strong communication skills and demonstrated experience in interpreting and applying legislation, policy and procedure within a government context.
Benefits
* 12.75% superannuation
* Flexible work arrangements
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