Join to apply for the Strategic, Customer Success Manager role at Humanforce2 weeks ago Be among the first 25 applicantsJoin to apply for the Strategic, Customer Success Manager role at HumanforceHumanforce’s vision is to make work easier and life better for frontline and flexible workforces.Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.Who you areAs our Strategic Customer Success Manager at Humanforce, you will serve as the primary liaison for our key enterprise clients, focusing on enhancing customer satisfaction, retention, and revenue growth through a proactive and strategic approach to customer success. This role is essential in fostering robust relationships and becoming a trusted advisor, empowering customers to recognise and maximise the value of our products.What you will doStrategic Account Planning:Craft and implement strategic account and success plans tailored for our key enterprise clients.Recognise business goals, obstacles, and avenues for growth.Ensure plans are in sync with the sales strategy to unlock maximum revenue potential.Collaborate closely with the Account Management team to gain insight into the customer journey, encompassing their buying processes, pain points, and opportunities for expansion.Share valuable insights and feedback to bolster Account Management initiatives, working together on account strategies and sales campaigns.Value Delivery and Nurturing:Consistently showcase and articulate the value of our Humanforce products, ensuring customers achieve their desired outcomes.Proactively cultivate customer relationships through regular check-ins, business reviews, and value-added interactions.Expansion and Upselling:Identify opportunities for upselling and expanding accounts by developing a profound understanding of customer needs and usage trends.Team up closely with our AM crew to stimulate revenue growth and expansion across our customer network.Retention and Renewals:Adopt a proactive stance on customer retention by monitoring health metrics, pinpointing at-risk accounts, and executing retention strategies.Steer the renewal process by showcasing ongoing value and addressing any concerns or objections that may arise.Customer Advocacy:Serve as a trusted advisor and champion for customers within the organisation, advocating for their interests and priorities.Utilise customer success stories and testimonials to enhance credibility and support sales and marketing efforts.Training & Enablement:Deliver training and enablement support to customers, ensuring they fully comprehend and leverage our products.Customer Satisfaction and Loyalty:Track and analyse customer satisfaction and loyalty metrics.Devise strategies to enhance customer satisfaction and nurture long-term loyalty.Product Feedback and Development:Collect and convey customer feedback to the product development team to spur product enhancements and improvements.Critical Account Escalations:Address and resolve customer requests and issues, involving relevant stakeholders as needed to ensure a positive outcome.What you’ll needBachelor's degree or an equivalent level of experienceProficient in Software as a Service (SaaS) and Human Resource Management (HRM) productsExtensive experience in customer success or account managementCustomer-oriented, possessing strong problem-solving, analytical, and critical thinking skillsAble to exercise sound judgment, function competently in a dynamic environment, and work independentlySkilled in fostering robust relationships and serving as a trusted advisor to clientsOur valuesWe are boldWe are all inWe are customer obsessedWe do what we sayWe are good humansOur approach to flexibilityWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.A flexible working environmentThe opportunity to be part of a fast-growing tech companyA focus on development with access to Go1 learningPaid parental leave and Quarterly Wellbeing DaysEmployee talent referral scheme (know great people, be rewarded)A fun and friendly culture working with passionate and talented peopleA work environment where you can genuinely improve the world of work!We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.We are a 2025 Circle Back Initiative Employer and commit to respond to every applicantSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Strategy/Planning, and SalesIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Humanforce by 2xSign in to set job alerts for “Customer Success Manager” roles.Sydney, New South Wales, Australia 2 weeks agoNorth Strathfield, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia A$60,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 2 weeks agoSydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 1 day agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 10 hours agoAssociate Customer Success Manager, APACWe’re unlocking community knowledge in a new way. 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