Technical Support Engineer - QLD
This role involves providing hands-on technical expertise, customer training, system design, and field support within installer networks. The Technical Support Engineer will work closely with the Sales Team to ensure seamless product adoption and customer success.
About the Role
We are seeking a highly skilled and experienced Technical Support Engineer to join our team in Queensland, Australia. This is an exciting opportunity to work on designing and engineering residential solar and energy storage systems.
The ideal candidate will have a strong background in distributed solar, energy storage, and energy management, as well as experience with DNSP/Grid approval processes. They should be proficient in AutoCAD, PVSyst, and related software.
This role requires a Bachelor's or Master's degree in Engineering, preferably with a P.E. license. The successful candidate will also possess excellent interpersonal skills for building relationships across teams.
Key Responsibilities
* Support product adoption and customer success through close collaboration with the Sales Team.
* Translate customer technical requirements into actionable insights for Product Management and Development teams.
* Lead technical product adoption initiatives with customers and internal teams.
* Manage New Product Introduction activities to ensure smooth integration with existing systems.
* Develop and maintain technical documentation, including design guides, diagrams, BOMs, and training materials.
* Provide specialized support for complex system designs.
* Conduct field testing and gather feedback on new hardware and software.
* Collaborate with Customer Support and Field Services to resolve issues efficiently and ensure customer satisfaction.
Requirements
* Bachelor's or Master's degree in Engineering; P.E. license is a plus.
* Experience with distributed solar, energy storage, and energy management.
* At least 3 years in designing and engineering residential solar and energy storage systems.
* Knowledge of PV and energy storage performance and economic modeling.
* Skilled in troubleshooting electrical systems and data networks.
* Familiar with AS/NZS Standards and regulatory codes for PV and energy storage.
* Experience with DNSP/Grid approval processes.
* Proficient in AutoCAD, PVSyst, and related software.
* Practical knowledge of inverters, converters, AC/DC systems, and grid interconnection.
* Willing to travel locally and occasionally internationally.
* Ability to work independently in remote settings while maintaining collaboration.
* Strong interpersonal skills for building relationships across teams.
Employee Benefits
* Competitive salary, quarterly bonuses, and stock options.
* Long service leave and medical insurance for employees and their families.
* Annual merit reviews and career development opportunities.
* Access to well-equipped laboratories and exposure to advanced semiconductor technology.