Key Responsibilities: Management of Wholesale Field Accounts Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner Creating and Uploading of pre-orders and contracts in line with pre-order timelines Perform required maintenance on pre-orders Reviewing of contracts and orders as per the Rules of Engagement Processing of contract call offs in season within specified timelines for pre-orders and refills Management of Order Book is an ongoing requirement Communication and liaison with the sales team on a regular basis Providing product information, pricing queries and processing orders into the system Follow up of customer requests, issues and complaints to resolution Achievement of agreed department KPI’s to drive superior service delivery Developing a strong understanding of the Company’s product range Contributing to the team’s continuous improvement initiatives and targets All testing as required within SAP systems Knowledge, Skills and Abilities : A strong customer service focus A high level of problem solving ability Highly developed organisational and time management skills Superior attention to detail and accuracy Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners Ability to contribute to a team environment where performance is measured Experience in working under pressure to meet deadlines and conflicting priorities Strong Microsoft Office skills are essential and experience using SAP is desirable A flexible and professional approach is imperative Requisite Education and Experience / Minimum Qualifications: University degree or equivalent Key Interfaces: Sales Supply Chain: Purchasing and Order Fulfilment Finance: Credit IT Merchandising team Warehouse External Freight companies External Customers