About the Role
Personal Injury Insurance aspires to be partners in our customers' recoveries and return them to their lives, while doing the right thing for our business, shareholders and the community.
The role provides clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate / necessary treatment and rehabilitation requirements and enable the various departments to achieve their claims management objectives.
This role also contributes to and drives proactive claims management across the Personal Injury Insurance division through early identification and management of rehabilitation needs, applying evidence based injury management principles, ensuring that cost effective intervention is provided in a timely manner, as well as influencing effective claims strategies to achieve sustainable and appropriate RTW outcomes.
The coaching and mentoring of Claim handlers are carried out by this role, to ensure a sound understanding of injury management is applied when making decisions and to assist the development of legislative and regulatory knowledge and skills.
What You'll Do
* Review claim files and provide subject matter expertise to claims handlers – including interpreting medical reports, providing injury management advice and determining rehabilitation and treatment requirements
* Prepare professional written and verbal advice to claims holders on reasonable and appropriate / necessary treatment and rehabilitation services and recommendations for future rehabilitation management
* Provide consistent injury management expertise and support to ensure ongoing quality decisions and provide input into claims strategy
* Actively share knowledge, advise, and coach others to build and develop injury management capabilities to create a 'high performing team' environment
* Support the team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes
What You'll Bring
* Degree in Allied Health related discipline is mandatory
* Minimum 2 years Clinical experience
* Minimum 2 years Workers Compensation - Desired
* Minimum 2 years Occupational Rehabilitation experience - Desired
* Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes
What You'll Enjoy
* Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance-based bonuses and Suncorp shares for eligible employees
* Diversity is celebrated through employee resource groups and inclusive policies for all families
* Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Contact
For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Senior level
Not Applicable
Employment type
Full‑time
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