Job Description
We're seeking a customer-focused professional to join our dynamic team as a Contact Centre Agent. In this role, you will be an integral part of our business success, providing exceptional service and support to customers.
Your key responsibilities will include:
* Delivering high-quality customer service by providing general information and professional advice in a friendly way
* Promoting our brand and products to increase conversions
* Building relationships within all levels of the business with a focus on our Storage centre teams
* Achieving individual targets and great call quality
Required Skills and Qualifications
To succeed in this role, you will need:
* A natural ability to build relationships and help others
* Excellent written and verbal communication skills with empathy and negotiation skills
* The ability to thrive in a team environment but also excel working autonomously
* A motivated and proactive approach to your role and team
* Proficiency at using technology and multitasking between different systems
Benefits
We offer a range of benefits to support your career development and well-being:
* An uncapped commission structure with achievable goals
* A permanent role within a successful and expanding business
* A structured two-week training and induction program
* Rosters that support a great work/life balance
* Access to benefits including paid parental leave, well-being subsides, and unlimited retail discounts
About Us
We value teamwork, care, and excellence, and we're looking for someone who shares these values. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.