Job Title: Customer Service Officer
Are you a people person with excellent communication skills and attention to detail? We are seeking a Customer Service Officer to provide exemplary service to our customers.
The role involves processing orders, managing customer relationships and handling complaints in a timely and professional manner. You will be responsible for resolving issues efficiently, escalating concerns as necessary and maintaining accurate records of interactions.
Key Responsibilities:
* Process orders accurately and efficiently;
* Manage customer relationships through effective communication and issue resolution;
* Handle customer complaints in a professional and courteous manner;
* Maintain accurate records of interactions and transactions.
Requirements:
* Excellent written and verbal communication skills;
* Strong problem-solving and analytical skills;
* Ability to work in a fast-paced environment and meet deadlines;
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
We offer a competitive hourly rate, opportunities for career progression and various employee perks including discounts and an Employee Assistance Program.
Why Join Us?
This is an exciting opportunity to join our team and contribute to the success of our organization. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
Join our dynamic team and take your career to the next level!