Customer Service & Logistics Coordinator
Location:
Sunnybank Hills, Brisbane
Employment Type:
Full-time, Office-based
Kellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys problem-solving, and can confidently handle customer service and logistics administration in a fast-paced environment.
Key Responsibilities
* Respond to customer inquiries via phone and email in a timely and professional manner.
* Create and maintain new customer records in the system.
* Provide support and information to Sales Representatives and customers.
* Manage and reconcile Linkt / E-Toll accounts monthly.
* Process daily customer orders, verifying delivery details and instructions.
* Track consignments and update courier information.
* Check courier invoices, review shipping costs and consignment weights, and rectify discrepancies.
* Handle daily transport bookings and liaise with freight companies for pickups.
* Assist the Managing Director and General Manager with ad hoc and administrative tasks.
Other Duties / Learning Scope
* Gain proficiency in the ERP system, workflows, and processes.
* Learn the financial sales booking system (FT).
* Manage daily manual and online transport bookings (e.g., Toll, Bluestar, etc.).
Qualifications & Skills Required
* Previous experience in customer service, administration, or logistics support preferred.
* Strong communication skills (phone and email).
* High attention to detail with problem-solving abilities.
* Competence in using computer systems, MS office packages and online portals (training provided).
* Ability to manage multiple tasks and work under deadlines.
* Reliable, team-oriented, and proactive in approach to learning.
What We Offer
* Office-based role in Sunnybank Hills with free on-site parking.
* Supportive and collaborative work environment.
* Training provided on systems and processes.
* Opportunity to grow within a well-established distribution business.
How to Apply
If you are a motivated individual with a positive attitude and keen to build your career in customer service and logistics, please send your resume and cover letter.