Sr. Customer Service Executive - Network Operations & Support
We are seeking a highly skilled and experienced Senior Technical Specialist with a strong background in Telecommunications Copper network technology. The ideal candidate should have extensive field experience in Copper Networks, along with proficient Network Design skills in both Copper and Fibre technologies. With a minimum of 10 years of industry experience, specifically working for Australian Telco's, the Senior Technical Specialist will play a crucial role in advancing our network infrastructure.
Key Responsibilities:
* Demonstrate in-depth knowledge and expertise in Copper network technologies; resolve under performing lines (UPLs) by assessing and providing cost‑effective solutions and project briefings to regional field and construction teams.
* Collaborate with field teams to address and resolve network issues promptly; apply past copper field FIR, Design, Construction and Operations experience to troubleshoot and ensure optimal service performance.
* Develop and implement Project Briefs and Network Designs for both Copper and Fibre networks; optimize network to enhance reliability for under performing lines while being cost‑aware.
* Leverage 10+ years of industry experience focusing on Australian Telco's; contribute valuable insights, experience and enjoy tackling challenging service issues; collaborate with cross‑functional teams to align technical solutions with business goals.
Qualifications:
* Bachelor's degree in Telecommunications, Electrical Engineering or a related field.
* Proven experience in Copper Access network design, implementation and maintenance.
* Strong proficiency in Access Design for both Copper and Fibre networks.
* Excellent problem‑solving, troubleshooting, communication and collaboration skills.
Preferred Skills:
* Familiarity with Copper and the latest advancements in Fibre optic technologies.
* Ability to lead and coordinate technical projects.
* Certification in relevant technologies and platforms.
* Strong customer focus.
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications.
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