Operations Support & Improvement Manager
We are looking for a dynamic and passionate professional to join our national support team as an Operations Support & Improvement Manager. Due to expansion across the state, we are ideally looking for applicants who reside in Tasmania.
About the Company
Ochre Health is a leading provider of primary healthcare in Australia, operating a network of over 70 medical centres around the country. Built on a founding purpose of improving health in regional and rural communities and now providing services to over 420+ doctors, the company is unique amongst its peers in supporting its practices and GPs to provide the best health outcomes to the communities in which we provide services.
About the role:
This position plays a pivotal role in leading operational improvements, optimising system use, and supporting practice teams to enhance cost effective delivery of healthcare services across Australia. This will be achieved through;
Key Accountabilities
* Provision of effective and timely operational support, training and education to Regional Managers, Practice Managers and their teams across our practice network resulting in meeting /exceeding business KPIs
* Development and implementation of company policies and procedures that drive Best Practice standards in General Practice management
* Supporting all practices to meet and exceed RACGP accreditation standards
* Leading projects aimed at improving our current service delivery, implementing new services and acquiring new practices.
* Building and maintaining effective relationships with internal and external stakeholders
* Min. 3 years' experience in management in the general practice industry – with a demonstrated strong understanding of the core drivers of effective general practice
* Working Knowledge of General practice systems including Hotdoc, Cubiko & Best Practice.
* In depth knowledge of the MBS schedule, Medicare/MyMedicare Incentive requirements
* Extensive experience in process improvement (from process mapping, documentation, ROI articulation and change management implementation plans)
* Strong project management and relationship management experience with an attention to detail
* Experience designing and/or troubleshooting network problems and providing superior customer service
* Ability to manage varied and conflicting demands to agreed standards and timelines with the ability to be flexible and change tasks as higher priorities arise
* Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook), with strong analytical and organisational capabilities.
Note: This position requires regular travel to fulfill the inherent requirements of the role
Please apply with your CV and a cover letter addressing the key accountabilities listed above.
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