We're a leading care provider, and we're proud to introduce you to our role. Our mission is to support people in living healthier, happier lives.
Since our establishment, we've been dedicated to making a positive impact on the lives of older Australians and those with disability. We're committed to being Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators.
Help shape the future of participant support.
As a Customer Liaison, you'll be the primary point of contact for our clients, delivering exceptional service and support across various enquiries. You'll empower individuals by providing them with the information, assistance, or reassurance they need.
Why choose us?
* Not-for-Profit Salary Packaging of up to $15,899 per annum, tax-free, enhancing your income.
* 5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Exclusive discounts, financial tips, and wellness programs through our employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport - discounted gym and pool memberships for you and your family.
Your responsibilities:
* Provide high-quality customer service via phone, email, and other channels.
* Respond to enquiries with empathy, accuracy, and efficiency.
* Support clients in navigating services and accessing relevant information.
* Maintain accurate records and documentation using internal systems.
* Collaborate with internal teams to resolve issues and improve service delivery.
* Uphold our values and contribute to a positive team culture.
This is a full-time, Monday to Friday role with standard working hours of 8:30am - 4:30pm.