Job Description
Serve as the initial point of contact for clients, delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.
Key Responsibilities
* Provide first and second-level support for ICT issues with a focus on learning and collaboration.
* Help resolve client tickets while keeping communication clear, friendly, and timely.
* Support Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies training and support provided.
* Partner with teammates and vendors to solve challenges together.
* Deliver excellent service through phone, email, and chat with a focus on empathy and understanding.
* Support on a shift basis covering between the hours of 6am to 6pm. Work standard 8 hours a day.
* Obtain or currently have an Australian Security Clearance required.
Requirements
* Excellent customer service skills with a strong desire to assist others.
* Understanding of technical concepts and passion for technology.
* Strong analytical and problem-solving abilities.
* Effective communication skills with ability to explain technical information clearly.
* Proactive approach to continuous improvement.