Department of Customer Service Reference number req50194 Occupation Administration and Clerical, Payroll, Assessing Work type Full-Time Location Goulburn & Southern Tablelands Salary Information $84,659 - $92,701 + Super Closing date 13 April 2026 at 10:00am
Service Officer Workers Compensation
Clerk Grade: 3/4
Salary Range: $84,659 - $92,701 plus superannuation and leave loading
Employment Type: Ongoing Full-Time role
Location: Goulburn NSW - Hybrid
Please note: This role requires an initial 4–6 weeks full-time in the office for training and support purposes, followed by 2–3 days per week in the office or as per DCS policy.
Essential Requirements To be considered for roles in the NSW public sector, applicants must:
* Be a NSW resident or willing to relocate
* Hold appropriate working rights for the type of employment offered:Ongoing (permanent) roles: Australian citizenship or permanent residency is required
More information is available in the PSC Essential Requirements Factsheet About Us The Department of Customer Service (DCS) is transforming the way NSW Government agencies connect with customers. We are passionate about putting customers at the centre of everything we do and harnessing new technologies to make government services more accessible, efficient, and effective.
As both a service provider and regulator, DCS focuses on delivering exceptional customer service, driving digital transformation, and implementing regulatory reform to create better outcomes for the people of NSW.
About the team Government Shared Services (GSS) is a newly established division within DCS, leading the way in simplifying processes and delivering efficient shared services. Our work enables teams across the department to focus on what matters most, supporting customers and delivering vital services.
You will join a high-performing, specialised Workers Compensation Payments Team, responsible for processing workers compensation payments across the department in a collaborative and supportive environment. About the Role In this role, you will manage a portfolio of workers compensation claims and work closely with key stakeholders to ensure employee entitlements are processed accurately and in line with legislative requirements You will:
* Process and manage workers compensation claims in accordance with legislation, policies, and internal guidelines
* Provide employees with clear advice and high-level customer service regarding their claim entitlements
* Build and maintain effective working relationships with internal and external stakeholders
* If you enjoy meaningful work, thrive in a team environment, and are committed to delivering positive customer outcomes, we would love to hear from you.
About You To be successful in this role, you will demonstrate:
* Strong ability to interpret and apply legislation, policies, and guidelines relating to workers compensation
* Intermediate computer skills and confidence in providing advice to employees
* Well-developed organisational skills and strong attention to detail
* Confident and effective written and verbal communication skills
* Initiative and the ability to work independently and collaboratively
* Previous payroll experience (desirable)
What we need from you To apply, please submit:
* An up-to-date CV (maximum 5 pages)
* A cover letter (maximum 2 pages) outlining your motivation for applying and how your knowledge, skills, and experience align with the role
Recruitment Process Please note that assessments will be conducted as part of this recruitment process. This may include application review, interview, workplace assessment, and reference checks.
A talent pool may be created from this recruitment action to fill future temporary or ongoing vacancies with similar capability requirements. Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation For enquiries relating to recruitment please contact Marina Hana via. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 13th April 2026 (9:59am) Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. For more information, please visit