Job Description
The Senior Intake Coordinator is a pivotal role in shaping the patient journey, ensuring families receive timely, compassionate, and expert care.
This position oversees all incoming referrals, ensuring efficient triage and prioritization in line with clinical criteria. The ideal candidate will manage waitlists proactively, implement strategies to improve access, and reduce delays.
The Senior Intake Coordinator will liaise with families, schools, and community services to gather essential information and support pre-assessment processes. Collaborating with paediatricians, psychologists, speech pathologists, and occupational therapists, this individual will facilitate diagnostic assessments.
In this leadership role, you will mentor staff, contribute to service development, and quality improvement initiatives. Your expertise will help drive positive change within our organization.
Key Responsibilities
* Manage incoming referrals and coordinate triage processes
* Liaise with families, schools, and community services to support pre-assessment processes
* Facilitate diagnostic assessments in collaboration with multidisciplinary teams
* Mentor staff and contribute to service development and quality improvement initiatives
Requirements
To be successful in this role, you will need:
* A strong understanding of clinical criteria and referral management processes
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Strong leadership and mentoring skills
* Degree in a relevant field (e.g., social work, nursing, or psychology)
Benefits
We offer a competitive salary and benefits package, including:
* Opportunities for professional growth and development
* A supportive and collaborative work environment
* Recognition and rewards for outstanding performance