* 6 month initial contract
* Perth based - onsite/hybrid
* Must have valid Australian work rights
As the Service Designer you will help develop a long -term roadmap to drive future system releases and assess feasibility of adding additional system modules into the client's process.
Required Professional and Technical Expertise:
* Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
* Workshops facilitation and requirements elicitation
* Assist in the definition of scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
* Assists with internal and external communication by transparently radiating information
* Process and workflow documentation; studying system capabilities; writing specifications
* Improve system by assessing current practices and team requirements, designing modifications and translating into system requirements
* Assist with the development of detailed product roadmap
* Create and maintain documentation including training material as required
* Manage the relationship with all stakeholders and their expectations accordingly
* Work with Product Owners to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines
* Conflict management - Identify differences in understanding and issues as they arise and elevate them to the team for resolution, or to management if needed
Experience & Capabilities
* Strong background in service design, design research and business analysis
* Ability to overlay system functionality with process requirements
* Expertise in human‐centred design, discovery and ideation
* Experience working in Agile team environments
* Ability to translate insights into clear service concepts and artefacts
* The ideal candidate will have experience with the Snow SPM tool
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: and quote the above job reference number.
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