Job Summary
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Key Responsibilities:
* Strategically manage existing service relationships to ensure client satisfaction and retention.
* Develop new business opportunities through proactive outreach and relationship-building initiatives.
* Network with key stakeholders to identify and capitalize on new account growth prospects.
* Regularly meet with clients to maintain strong relationships, address concerns, and provide exceptional customer service.
* Resolve issues promptly and effectively, ensuring seamless project execution and client satisfaction.
* Estimate, sell, and deliver high-quality services for repairs, projects, and maintenance accounts.
* Monitor and analyze service tickets, following up as necessary to ensure prompt resolution.
* Coordinate closely with the Service Manager and Service Coordinator to execute work efficiently.
* Maintain positive internal, client, and vendor relationships, fostering a collaborative environment.
* Regularly review projects and service accounts to drive continuous improvement and optimize performance.
* Manage profit and loss responsibilities, ensuring alignment with business objectives.
* Cross-sell and promote additional company services to enhance overall client value proposition.
Our organization serves a diverse range of markets, including commercial, manufacturing, K-12, higher education, government, institutional, healthcare, data centers, and religious institutions.
Requirements and Qualifications:
* Bachelor's degree in mechanical engineering, mechanical engineering technology, or relevant prior industry experience.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Project).
Additional Requirements:
* Excellent verbal and written communication skills.
* Ability to work independently with accountability for sales, accounts, and projects.
* Professionalism at all times, with the ability to work under pressure from clients, vendors, and internal coordination.