Job Overview
The Operations Team Member plays a vital role in delivering key operational activities and contributing to sales growth.
This position involves effectively managing store administration, customer interactions, and sales channel fulfillment in line with standard procedures.
The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to work collaboratively as part of a team.
Key Responsibilities
* Cash handling and banking integrity
* Tendering transactions efficiently
* Managing systems access and data integrity
* Store web sales and extended warranty claims management
* Effective telephone management and enquiries
* Marketing and promotional activity coordination
* Contributing to financial performance through effective inventory management
* Ensuring seamless sales channel fulfillment in line with procedures
* Collaborating as part of a team to deliver a consistent store experience for customers
* Enhancing The Good Guys brand and store experience through merchandising and in-store marketing
* Improving sales skills and product knowledge through development opportunities
Requirements
* Customer focus – prioritizing customer needs at all times
* Driving results – consistently achieving targets and objectives
* Self-awareness – leveraging feedback and reflection for personal growth