Workplace Experience Specialist
Are you ready for a career that creates meaningful impact? Here’s your opportunity to work for an organisation that informs and challenges government to improve outcomes for citizens.
Who we are?
For over 200 years, the Auditor-General has assisted the Parliament of New South Wales to hold government accountable for its use of public resources.
Recognised as a centre of excellence in professional services, the Audit Office of New South Wales is an independent integrity agency. We conduct financial and performance audits across a diverse range of portfolios such as health, education, transport, local government, environment, justice, community services, industry and more.
Our work is diverse, challenging and meaningful. Our people interact with diverse stakeholders regularly, and embrace opportunities to positively impact the lives of NSW citizens. A career at the Audit Office is more than you imagine.
We have a people-focused culture, supported by corporate values that encourage pride in purpose, curiosity and open-mindedness, courage and integrity.
Our diverse backgrounds, perspectives and experiences help us deliver high standards of work that reflects the communities we operate in.
At the Audit Office, you won’t just fit in. You’ll belong.
How will you contribute?
Joining the Audit Office means being part of a team dedicated to excellence, integrity, and making a tangible difference for the people of NSW.
We are seeking an experienced Workplace Experience Specialist. In this role, you provide a wide array of business support services with a mature and proactive mindset. The role is essential for ensuring the office remains secure, professional, efficient, and welcoming for both staff and visitors. As a crucial operational role, you will oversee the daily management and upkeep of the physical workspace. Your responsibilities cover visitor management, prioritising and directing communications, administering staff security access, tracking office utilisation, coordinating with service providers, organising repairs, and assisting with events. Serving as the main point of contact between the Audit Office and both internal and external stakeholders, you play a vital role in representing the organisation’s brand values and fulfilling its corporate commitments.
Key responsibilities of this role include:
* Welcome and manage all visitors, ensuring security protocols are followed and interactions are professional and efficient, including managing the Envoy sign-in system and associated protocols.
* Support staff in accessing and using the physical workplace, including managing security passes and audits, conducting new starters site induction, liaising with building management and concierge services, coordinating overflow bookings, and monitoring desk and meeting room utilisation as administrator for the Robin desk booking system.
* Oversee all facilities management activities, including maintenance, repairs, minor works, building services, cleaning, security, and space utilisation, ensuring a safe, compliant, and comfortable environment aligned with WHS standards.
* Manage facilities budgets, contracts, and suppliers, forecasting and ordering supplies, monitoring maintenance effectiveness and value for money, and ensuring responsible and sustainable procurement practices.
* Serve as the primary liaison with building management, attending meetings, fostering strong relationships, coordinating with service providers, and ensuring compliance with building policies and procedures.
* Maintain a safe and inclusive workplace, addressing WHS matters promptly, participating actively in the WHS Committee, and acting as First Aid Officer and Fire Warden while maintaining required certifications.
* Lead sustainability initiatives, taking proactive responsibility for government sustainability and climate change reporting requirements and ensuring accurate and timely reporting of relevant data.
* Ensure business continuity and operational readiness, maintaining up-to-date Business Continuity Process (BCP) information, reception and facilities manuals, and accurate records of systems and procedures.
* Provide administrative and operational support, including shared mailbox management, travel bookings, event coordination, and support for office meetings, wellbeing initiatives, and cultural celebrations.
* Supervise and develop the Workplace Experience Officer, build strong relationships with staff and senior leaders, collaborate with the communications team on workplace updates, and coordinate technology support for training rooms and meetings.
What will you learn?
We will challenge and develop you, encourage your curiosity, open-mindedness and courage. A bird’s eye view of the whole state government is on offer, a unique opportunity that few professionals are exposed to.
Our audits are purposeful and are determined each year to reflect the contemporary challenges that NSW faces, providing you with the opportunity to work on a variety of issues and challenges.
We value the growth and development of our people, with leaders who guide and mentor on your professional journey. With a focus on wellbeing, we support you to perform at your best and achieve meaningful outcomes in your role.
What will you need to succeed?
We are seeking an experienced professional with a background in workplace or facilities management, or customer service, who is proactive, self-motivated, and takes initiative to achieve meaningful results. The ideal candidate will also possess:
* excellent problem-solving skills and ability to think creatively to develop innovative solutions to workplace challenges.
* strong communication and interpersonal skills and a proven track record of building and maintaining strong relationships with employees at all levels.
* project management and organisational skills, with an ability to effectively prioritise tasks and manage competing deadlines.
* experience in managing and mentoring team member, with the ability to effectively lead and support a Workplace Experience Officer.
* strong attention to detail and ability to maintain accuracy in a fast-paced work environment.
* Australian permanent resident or citizen or New Zealand citizen status.
What are the benefits?
We provide genuine flexibility in the way we work, along with competitive benefits.
On offer is a 35-hour work week and a total remuneration package (inclusive of salary and superannuation) from $97,819 to $114,782 per annum depending on your experience, skills and capabilities.
The Audit Office is a rewarding, challenging and impactful place to work where we value diversity and take a collaborative approach to ‘getting things done’. Here you can have a rewarding career with purpose, and real work-life balance as well as unique opportunities for professional development and personal growth. You will work with friendly, talented colleagues to solve complex problems and work with high-profile clients.
This is an office-based role and is expected to be performed from our head office at 201 Sussex Street Sydney.
Get started.
Our diverse backgrounds, perspectives and experiences help us deliver high standards of work that reflects the communities we operate in. The Audit Office of New South Wales values diversity and inclusion in the workplace. We welcome and encourage applications from people of all genders, ages, backgrounds, Aboriginal and Torres Strait Islander people, people with a disability, and those from culturally and linguistically diverse groups. If you are excited about this opportunity but do not think you meet every requirement, or feel your experience does not align perfectly, we still want to hear from you.
For your application to be considered, you must include your resume, as well as a cover letter that addresses these two targeted questions:
* In your experience, what has been the most impactful contribution you have made in the workplace? (300 words maximum)
* In achieving this positive impact - what do you think was the most fundamental success criteria? (300 words maximum)
As this role requires the successful candidate to demonstrate that they meet the capability to write and prepare material that is well structured and easy to follow, we strongly discourage reliance on tools such as ChatGPT for the preparation of cover letters or answers to targeted questions for this role.
If you are interested in making a positive difference to the people of NSW,
clickApply Now.
Applications close midnight Monday 6 April 2026.
For further information please contact or visit www.audit.nsw.gov.au for more information about the Audit Office and the important work we do.