Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.
It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining.
We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.
Job Scope:
We are seeking a highly motivated and knowledgeable individual to join our team as a Service Engineer for our Eastern Region, based on the East Coast of Australia. As the key site-based contact for our customers, the Technical Service Engineer role is critical to providing regular value-adding site visits. You will be responsible for overseeing the performance of the KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) product line in the field as well as targeting competitor installed bases to replace and offering technical solutions with our teams. This is an excellent opportunity to showcase your expertise in service solutions and drive the success of our products in the region.
How will you help us achieve this:
- Provide customer-focused service support for all Pumps, Cyclones, Valves, Hose & Rubber products in the region - routinely monitoring and offering improved performance solutions to customers. In-depth knowledge of rebuilds, overseeing site installation, and routine maintenance of PCV equipment.
- Target competitor installed bases, gather process data, and work with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability, and service support.
- Engage in technical solutions sales through identifying site issues and troubleshooting - drive business development and build relationships for repeat business.
- Maintain site-based installation lists and monitor performances.
- Collaborate with regional sales teams to effectively promote and market our products/services to relevant customers in the region.
- Work closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
- Provide comprehensive training and guidance to customers, sales representatives, and site support.
- Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
- Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
- Collaborate to support the successful launch of new products/services in the region.
- Assist with mining sales opportunities in the region.
What you bring:
- Experience in supporting the delivery of technical sales briefings for customer and company representatives.
- Experience gathering input to customer technical specifications and estimating the costs, resources, time, and technical requirements of modifying, configuring, and installing the product or solution.
- Experience in gathering input for post-sale product configuration and designing custom solutions in accordance with customer specifications.
- Experience supporting the delivery of technical user training and product briefings with customers, vendors, and company representatives.
- Trade-fitter background or bachelor’s degree in a relevant field or equivalent experience.
- Preferred in-depth knowledge and expertise in hydro cyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
- Capability to provide training and guidance to customers, sales, and field service teams.
- Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
- Good interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders. Ability to collaborate with global teams and leadership.
- Good presentation skills and the ability to present technical training courses to large groups.
What we offer :
- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Since 1882, FLSmidth has operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximize your after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave.
- Involvement with community and charity initiatives.
As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
In our commitment to equal prospect and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.
Please apply by clicking "apply" on this page.
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Candidates will be contacted by email.
No recruiters and unsolicited agency referrals, please.
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