Business Objectives
* Collect and analyze data from multiple sources to identify trends and patterns.
* Develop and implement workforce planning analytical models and algorithms.
* Design and conduct experiments to test hypotheses and validate findings.
* Communicate analytical findings to stakeholders in a clear and concise manner.
* Update and continuously improve workforce models and related inputs to accurately forecast FTE requirements.
Required Skills and Qualifications:
* Experience creating supply and demand models and working with Verint Workforce Management Tool.
* Presentation skills to explain complex concepts to various stakeholders.
* High levels of autonomy in managing their day-to-day and projects.
* Relevant tertiary qualifications or industry experience (statistics, mathematics, workforce planning, contact centre or related disciplines).
Why Join Us?
* A dynamic work environment with opportunities for career progression and professional development.
* Building a diverse and inclusive workforce that reflects the communities we serve.
* Flexible work arrangements to balance work-life balance.