Accor Perth, Western Australia, Australia
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Accor Perth, Western Australia, Australia
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Company Description
Company Description
Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.
Job Description
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
* Managing arrivals and departures
* Responding to guest requests efficiently and courteously
* Communicating with other departments to ensure all guest requests and needs are met
* Actively resolving guest issues and challenges
* Promoting the Accor Live Limitless Loyalty Program
* Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
The successful candidate will have previous experience in a similar role plus:
* Strong written and verbal communication skills
* Time management skills with the ability to multi-task
* Good interpersonal skills with the ability to communicate with all levels of team members
* Ability to provide prompt and efficient service including upselling advantageous
* Entrepreneurial spirit with drive, ambition, and a high level of energy
* Responsible Service of Alcohol
* C Class Drivers Licence
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What Is In It For You
* Employee benefit card offering discounted rates at Accor worldwide.
* Learning programs through our Academies.
* Opportunity to develop your talent and grow within your property and across the world
* Ability to make a difference through our Corporate Social Responsibility activities
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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