Client Relationship Consultant – WA July Intake
NDSP
Perth, Western Australia 6000
Hybrid Permanent Call Centre & Customer Service Full Time Entry Level
Permanent, full‐time position
Based in Perth
Candidates with WWCC & NDIS clearance preferred
About the Role
At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of NDSP, a Gallagher Bassett company, you'll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence.
Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client‐centered service that simplifies the NDIS experience for participants and their providers.
What You'll Do
* Connecting with clients via phone to understand their needs and provide tailored support.
* Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards.
* Supporting disability service providers to present Agency‐compliant invoices and resolve queries.
* Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries.
Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals.
About You
You're passionate about delivering outstanding client‐centered service and thrive in a fast‐paced, structured environment. Your strong communication skills, problem‐solving abilities, and empathetic approach make you a trusted partner for clients and stakeholders alike.
To Succeed as our next Client Relationship Consultant, you'll:
* Have previous experience in administration, customer service, or call centre roles.
* Demonstrate the ability to build strong relationships and work collaboratively within a team.
* Be skilled at multi‐tasking, including typing and talking simultaneously.
* Be driven to exceed targets and deliver exceptional service.
* Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check.
* Hold, or be willing to obtain, a myID Government Digital ID.
* Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do.
Benefits
* Full‐time positions with flexible rostering (between 8am and 5:30pm, Monday to Friday).
* A bright, modern office in a prime city location with access to free gym facilities.
* The opportunity to arrange hybrid working arrangements after probation.
* Ongoing training, support, and guidance to help you reach your full potential.
* A reward and recognition program to celebrate your achievements.
* Career growth opportunities within a global organisation.
* Two extra days of paid leave annually to volunteer with a registered charity of your choice.
* A fun, inclusive, and vibrant workplace culture that celebrates diversity.
We Embrace Equal Opportunity
At Gallagher Bassett and My Plan Manager Group, we don't just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We're proud to be an equal opportunity employer that embraces diversity and inclusion.
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