Job Summary
We are seeking a skilled technical professional to fill the role of Service Desk Analyst. This is an exciting opportunity for someone who is passionate about delivering exceptional technical support and resolving complex issues.
About the Role:
* Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
* Procuring, configuring, and installing hardware as required.
* Assisting in the maintenance of Network Infrastructure.
* Installation of new service to desktop users with remote tools.
* BASIC Windows Server troubleshooting.
* Assisting with any AV equipment and presentation setup.
* Fixing, set-up and maintenance of phone systems.
* Utilising Active Directory to create, remove and edit users.
* Supporting staff with Office 365 related enquiries and issues.
* Participating in an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases.
Required Skills and Qualifications
To be successful in this role, you will need:
1. Experience with resolving Level 1 related issues for Servers, Networking, Software & Hardware.
2. Confident using Active Directory.
3. Experience in managing users through Office 365.
4. Experience in Intune for the management of Windows 10 desktops & laptops.
5. Basic Networking and VOIP knowledge.
6. Cyber Security focused with the mindset of 'Security First