Lead Operations: Drive Growth
This exciting opportunity focuses on operational excellence and business growth.
* Drive Growth: Make an Impact
* Ensure the smooth running of operations, oversee service delivery and maintain profitability.
This is a hands-on leadership role suited to someone who leads by example, thrives on relationship building bringing a balance of operational excellence, client engagement and commercial acumen.
Key Responsibilities
1. Business Development & Growth:
* Proactively identify and pursue new business opportunities through networking, referrals, tenders, and industry connections.
* Build and maintain strong relationships with clients across existing contracts to secure renewals, extensions, and upsell opportunities.
* Lead the preparation of tenders, bids and proposals.
* Attend industry events, association meetings and networking functions to enhance brand presence.
* Collaborate with the Director to set and achieve growth targets aligned with company strategy.
2. Operational Objectives:
* Support the operations, administrative and client services teams to ensure smooth service delivery.
* Ensure service quality standards are upheld and operational efficiencies continually improved.
* Monitor contract performance and profitability, providing clear and accurate reporting.
* Occasionally travel to Perth and/or Melbourne for client and company meetings.
3. People Management:
* Lead and support the recruitment of cleaners and other operational staff as required.
* Facilitate weekly team meetings to maintain communication and alignment.
* Provide day-to-day leadership, guidance, and support across operational and admin teams.
* Promote a positive, collaborative workplace culture where staff feel valued and supported.
4. Finance Objectives:
* Manage operational budgets and costs within approved limits.
* Monitor supply usage and implement cost-control measures.
* Deliver accurate and timely weekly and monthly performance reports to the Director.
5. Industry & Community Engagement:
* Represent the business at BASCA (Building and Services Contractors Association) meetings and other industry engagements.
* Attend sponsored events (e.g. community functions, golf tournaments, local initiatives) as a company representative.
About You:
* You are an experienced leader who combines commercial drive with operational expertise.
* 5+ years' experience in a senior leadership role within cleaning services, or a similar operational environment.
* Demonstrated success in growing client portfolios and securing new contracts through relationship building and tendering.
* Proven experience overseeing day-to-day operations, client services and administration in a multi-site or service based business.
* Strong working knowledge of ISO 9001, ISO 45001, and ISO 14001 standards.
* Excellent budget management and financial oversight skills, with a focus on cost control and profitability.
* Experience recruiting, managing, and motivating teams.
* High level of professional communication, reporting and organisational skills.
* A collaborative and approachable leadership style, with a genuine commitment to quality, safety, and service excellence.