Parts Interpreter Job Description
We are seeking a skilled Parts Interpreter to join our team on a full-time basis. The successful candidate will be accountable for receiving customer orders for Caterpillar parts and general enquiries via phone, email and ensuring accuracy and timeliness of processing for continued customer loyalty.
This is an exciting opportunity to provide technical advice on a wide range of parts for vehicles, trucks, machinery, and construction equipment. You will source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery.
Key Responsibilities:
* Interpret customer needs and provide expert technical advice on a wide range of parts
* Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment
* Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience
* Support internal departments including the workshop, field service teams, and sectors like marine, earthmoving, and construction at the Kalgoorlie branch
* Coordinate across seven store locations, maintaining accuracy, attention to detail, and responsiveness in a high-demand environment
* Escalate issues appropriately and ensure consistent communication to prevent delays or errors
Requirements:
* Previous experience in parts interpretation, inventory control, or store roles within the automotive or machinery industry highly advantageous
* Familiarity with automotive service environments, ideally gained from prior roles in car dealerships or similar settings
* Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions
* High level of accuracy and attention to detail, especially when sourcing and matching parts
* Solid organisational and multitasking abilities in a fast-paced, high-volume setting
* Advanced computer literacy and the ability to quickly adapt to multiple systems (experience working across various platforms or databases is highly valued)
* Strong communication and problem-solving skills, with a proactive approach to managing customer and internal stakeholder needs