We are seeking skilled professionals to fill a Technical Support position. The ideal candidate will have excellent communication skills, be proactive and enthusiastic, and possess a strong technical aptitude.
Key Responsibilities:
* Respond to customer inquiries related to software, hardware, and network operations by providing timely, efficient, and friendly service.
* Accurately document interactions and incidents.
* Manage time and workload to meet service level expectations.
* Maintain data accuracy in our system of record.
* Assign incidents and requests to the appropriate support group.
* Act as a single point of contact for incident resolution.
* Perform diagnostic procedures to initiate problem management processes.
* Provide customers with a reference number for their inquiry.
Requirements:
* Baseline security clearance is desired.
* Australian citizenship is required.
* Candidates with prior customer service experience are preferred.
* Education, training, or relevant experience equivalent to a certificate course and/or IT experience is desirable.
We value diversity and promote equal opportunities for all applicants without regard to age, disability, family status, ethnicity, gender, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, or any other protected characteristic.
We strive to provide a barrier-free environment for all who seek to apply for employment opportunities.