About the role
Binnacle Training is seeking an experienced Senior Administration Officer to join our Ipswich Administration Team on a full-time basis. This is a senior, hands-on administrative role that plays an essential part in supporting the delivery of high-quality vocational education programs across our partner schools.
Reporting to the Chief Operating Officer, you will provide advanced administrative support, oversee critical student reporting functions, and ensure compliance-aligned management of student data throughout the learner journey. You'll also act as a trusted, professional and approachable point of contact for teachers, parents and students.
This role is ideal for someone who enjoys working with systems and data, thrives on accuracy and deadlines, and takes pride in providing warm, solutions-focused support.
Key responsibilities
Student Administration & Reporting
* Manage and complete all student reporting requirements within the Student Management System (SMS), ensuring accuracy and deadlines are met
* Prepare and analyse internal and external reports for schools, compliance, leadership and operational teams
* Maintain accurate student and digital records in line with RTO standards, compliance obligations and organisational policies
* Issue qualifications, statements of attainment and certificates in accordance with regulatory requirements
Systems & Data Integrity
* Support data migration activities during system upgrades or changes, ensuring data accuracy and compliance alignment
* Maintain high standards of data integrity across multiple systems and platforms
* Contribute to continuous improvement initiatives to streamline processes and improve reporting and system efficiency
Communication & Stakeholder Support
* Manage incoming phone calls and enquiries, providing clear, professional and timely support to teachers, parents, students and school partners
* Liaise confidently with schools and teachers to respond to queries, provide updates and support program delivery
* Deliver warm, supportive and solutions-focused communication at all times
Team & Continuous Improvement
* Work collaboratively within the Ipswich administration team to support projects, busy periods and system rollouts
* Contribute to team meetings, projects and improvement initiatives
* Collect, analyse and act on data, feedback and surveys to support ongoing quality, compliance and program improvement
* Escalate issues appropriately and support colleagues as a senior, trusted team member
About you
Essential experience and skills
* Demonstrated experience in a senior or high-volume administration role
* Strong written and verbal communication skills
* Exceptional attention to detail and ability to manage deadlines
* Confidence using multiple digital systems and managing data across platforms
* A professional, calm and solutions-focused approach
Desirable
* Experience in the RTO or VET sector
* Familiarity with Student Management Systems (SMS), LMS platforms or reporting tools
Personal attributes
* Warm, confident and professional communicator
* Highly organised and proactive
* Collaborative, supportive and team-oriented
* Committed to accuracy, quality and continuous improvement