About the company
Our client is a large national public sector organisation delivering essential services to communities across Australia. The organisation operates within a structured, values‐driven environment and is recognised for its commitment to inclusion, service excellence and community wellbeing.
About the role
This role provides frontline customer service and administrative support within a multidisciplinary service team. You will support service delivery staff, managers and stakeholders to ensure high‐quality, timely and professional client services.
Duties
1. Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
2. Provide administrative support to operational tasks as directed by regional Practice Manager.
3. Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
4. Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
5. Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
6. Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
7. Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
8. Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
9. Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
Skills & experience
10. Experience in health or government environments
11. Strong written and verbal communication skills
12. Customer service and administrative capability
13. Ability to manage data, records and systems
14. Experience supporting vulnerable clients
How to apply
Apply directly or for more information on this role, please email Kathryn Buttigieg at kathryn.buttigieg@calleo.com.au
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Calleo is an equal opportunity employer and we encourage applications from all people, including Aboriginal and Torres Strait Islander peoples.
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