Overview
Frontline & Digital Division delivers ICT services to the QPS & public safety agencies. Core Systems provides activities focused on the innovative development & planning of integrated systems & business processes to the QPS.
You will provide high level technical planning, execution, and technical mentoring within the Data Centre team. The occupant of this position will also work cooperatively with technical staff across the Division to ensure Data Centre deliverables are met on a day-to-day basis.
Responsibilities
* Prioritise, diagnose, and investigate causes of incidents and resolve issues within a complex technological environment.
* Contributes to maintenance and installation. Monitors and reports on infrastructure performance to enable service delivery. Resolves issues or refers to others for assistance.
* Contributes with the identification, assessment and briefing to staff and management of new and emerging software technologies, products, methods, techniques, and services.
* Assist with introduction and use of technologies, methodologies, tools, and services to match overall current and future business requirements.
* Engage with vendors, other business units and management to contribute successful working relationships that enhance the effective management of the Data Centre environment.
* Documentation of the storage and server environments and related systems, formulation of procedures and support material to assist in efficient and effective Data Centre operations.
Role Requirements
Technical/ Operational/ Educational experience:
Highly Desirable
* Min 2 years' experience with enterprise environment both Windows OS and VMWare.
* Min 2 years' experience with enterprise grade Hardware: Servers, NAS/SAN, HCI Infrastructure.
* Exceptional customer service skills.
Desirable Skills/Requirements
* Scripting (PowerShell)
* Cloud hosting operations support (Azure, AWS)
* Strong understanding of the IT&T industry, as well as technology trends and related practices
* ITIL v3/v4 qualification.
* Basic network experience - administration - basic switches, router, and firewalls (cisco nice to have).
SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
Level: 3
Skill Code(s):
* ITOP - IT infrastructure
* CSMG: Customer service support
* SYSP: System software
Applications to remain current for 12 months.
Occupational group IT & Telecommunications
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