Customer service representative

Job Title: Customer Service Representative

The primary role of the Customer Service Representative is to ensure clients receive a seamless experience throughout screening, assessment, and follow-up services.

* Welcoming clients and verifying all necessary documentation is complete.
* Handling incoming calls and providing clear, empathetic communication.
* Supporting Assessment Clinics with administrative coordination.
* Entering client information into systems (e.g. Gecko, PACS).
* Maintaining compliance with National Accreditation Standards.
* Conducting quality assurance activities and reporting outcomes.
* Preparing medical correspondence for Surgeons and Radiologists.
* Providing administrative assistance to various departments.