About the Role
We are seeking an experienced Customer Relationship Specialist to join our Rockhampton team at the BOQ Group.
This is an exciting career opportunity in banking where you will provide outstanding customer service, identify and support customers' financial needs, and facilitate referrals to specialist teams when required.
The role works closely with the Branch Manager, developing customer relationships through regular contact, proactive lead management, and coaching Customer Service Officers.
About You
* Excellent customer service experience, preferably from the banking industry.
* Exposure to consumer lending would be advantageous.
* A passionate, high-performing operator who consistently delivers an outstanding customer experience.
* Contributor to a collaborative team environment.
* Willingness to go above and beyond for your customers and colleagues.
* Driven to take a personalised approach with every customer interaction.
* A 'can-do' approach to all aspects of your role.
* Ability to learn and confidently use technical financial systems.
* Excellent written and verbal communication skills and strong attention to detail.
About Us
The BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
We believe in fostering a workspace that values and leverages difference and creates new possibilities. Our vision is to build social capital through banking by creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.
We embrace difference and believe that our workforce should reflect the customers and communities we serve.
Our Benefits
We offer a comprehensive benefits package designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.
* Flexible working arrangements to balance your work and personal life.
* Discounted financial products across the Group.
* Salary sacrificing options to maximise your take-home pay.
* Paid parental leave with no minimum requirements.
* Purchase additional annual leave days.
* Discounted private health insurance plan.
* Employee Assistance Program (EAP) for personal and professional challenges.
* Access to employee network groups for peer connection.
* Pride in Diversity membership and participation in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community.
At the BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.