Job Opportunity: Junior IT Support
We are seeking a skilled and dedicated individual to join our team as a Junior IT Support. This role will involve providing initial support to the business around IT and systems needs, ensuring that all staff have access to the technology they need to perform their jobs efficiently.
Key Responsibilities:
* Provide first-level IT support for Volgren staff across varying levels of technical competency.
* Diagnose and resolve issues related to business applications, networking infrastructure, hardware, operating systems, and office productivity tools.
* Escalate complex issues to appropriate personnel when required, ensuring timely resolution.
* Maintain accurate records of open tickets, monitor status, and ensure closure within agreed timeframes.
* Manage requisitions and purchasing of IT equipment in line with business needs.
* Maintain and ensure integrity of company data, with prompt updates as requested.
Requirements:
* Degree in IT or technology-related field or relevant prior IT helpdesk experience.
* Knowledge and experience of customer service practices.
* Related experience and training in troubleshooting and providing help desk support within an ITSM environment.
* Understanding of IT best practices.
* Understanding of IT security concepts.
* Experience working with SharePoint.
* Competencies include positive attitude, patient approach, comfortable undertaking tasks away from the desk including factory floor, continuous learning mindset, strong problem-solving skills, good interpersonal skills.
Benefits:
* The opportunity to build on your current skills and open further doors in the manufacturing industry.
* Continue to be part of a growth-oriented global organisation.
* Local and international career opportunities.
* Ability to work within a close team environment.
* Opportunity to travel interstate.
* Be part of the National Incentive Program.
* 24/7 free access to Employee Assistance Program (EAP).
* Free onsite parking available.
Other Information:
Applicants must have the right to work and live in Australia. Pre-employment medical requirements include drug and alcohol analysis, musculoskeletal evaluation, and hearing test. We are an equal opportunity employer committed to attracting and developing an inclusive and diverse workforce.