Emergency Department Practice Manager
This role offers a challenging opportunity for an experienced and well-respected practice manager to join a purpose-driven organisation leading the way in private emergency medicine.
About the Role
The successful candidate will possess strong administrative skills, with a high level of attention to detail, excellent communication and interpersonal skills, and a collaborative leadership style. They will have proven ability to manage complex rosters and adapt to dynamic staffing needs, and experience working alongside clinical teams.
* Key Responsibilities:
* Coordinate doctors' rosters in collaboration with site directors and the recruitment/workforce management team.
* Support onboarding and orientation of new doctors, including credentialing, hospital access, documentation, and IT setups.
* Maintain accurate and up-to-date compliance records (e.g. AHPRA registration, insurance, provider numbers).
* Organise travel and accommodation for visiting doctors as required.
* Assist with the management of the VMO on-call roster.
* Provide high-level administrative support to the site director and deputy site director.
* Contribute to a culture of excellence, collaboration, and continuous improvement.
* Ensure timely and accurate billing for Medicare, DVA, WorkCover, and Defence services.
* Oversee receipting, bank reconciliation, and debtor follow-up in a compliant and timely manner.
* Record and reconcile doctors' hours and schedules accurately.
* Prepare and provide regular financial reports, including KPIs, weekly updates, and end-of-month summaries.
* Support initiatives to improve financial performance, including cost reduction strategies (e.g. locum and travel costs).
* Act as the first point of contact for IT.
* Coordinate user access and staff training for core systems (e.g. Medtech Medical Software, Core Schedule).
* Liaise with management and hospital IT teams for system upgrades and issue resolution.
* Participate in quality improvement initiatives, audits, and incident management processes.
* Ensure compliance with hospital accreditation standards and relevant healthcare regulations.
* Coordinate WorkCover and injury management cases, focusing on efficiency and service quality.
* Manage and resolve patient complaints in line with organisational and hospital procedures, promoting a culture of feedback and improvement.
* Contribute to local projects and initiatives aimed at enhancing patient experience, staff engagement, and operational efficiency.
* Supervise the medical administration assistant, including task allocation, performance management, and professional development.
* Build and maintain strong relationships with the local medical community, including GPs, specialists, ambulance services, and other health providers.
* Foster collaborative working relationships with the clinical director, deputy director, NUM, and broader hospital management team.
* Liaise with administration and other hospital teams to ensure alignment with organisational processes.
* Attend hospital forums, meetings, and relevant community events.
Requirements
To be successful in this position, you will have:
* Proven ability to manage complex rosters and adapt to dynamic staffing needs.
* Strong administrative and organisational skills, with a high level of attention to detail.
* Excellent communication and interpersonal skills, with the ability to problem-solve in real time.
* A collaborative leadership style and experience working alongside clinical teams.
* High levels of initiative, sound judgment, and professional discretion.
* Previous experience in an Emergency Department or similar 24/7 healthcare environment, with an understanding of its pace, pressure, and multidisciplinary dynamics.
* Familiarity with hospital systems, procedures, and clinical administration processes.
Benefits
This is a full-time, permanent position offering 38 hours per week, with the flexibility to work in a hybrid capacity (a mix of onsite and remote work). The role also includes a monthly Rostered Day Off (RDO), scheduled on a Friday.
What We Offer
A competitive annual salary between $95,000 and $120,000 + superannuation will be offered to candidates who possess the relevant skills and experience. In addition to the salary, we provide a range of attractive benefits, including convenient access to car parking, professional development programs, and the opportunity to attend an annual conference.