Chief Technology & Business Solutions Officer CTO Parramatta, NSW, Australia A$280,000-A$320,000 per annum (including super) – above market Hybrid Posted 1 day ago COMPANY: This government-based organisation employs 1600 staff and delivers critical services to the community. The ICT function operates a large and geographically dispersed, enterprise-scale environment that supports internal operations and community-facing services. It is a unique opportunity to join a brownfield site and develop then implement a business-focused organisational-wide IT Strategy to deliver meaningful organisational and community impacts. Robert Half has been exclusively retained for this appointment. Role Overview Chief Technology & Business Solutions Officer (CTO), responsible for leading the transformation of the ICT function into a strategic business solutions partner by developing a clear ICT Strategy that modernises core enterprise platforms, uplifts cyber resilience, and drives continuous improvements while making disciplined IT investment decisions aligned to organisational outcomes. It's a transformational role requiring extensive strategic planning, patience, and resilience. Key responsibilities include: IT Strategy & Roadmap – develop a clear ICT/Digital Strategy & Roadmap aligned to organisational objectives, balancing service demand, risk, and investment, while providing a practical pathway from a legacy to digital IT operating model. IT Team Culture Transformation – build a customer‑focused and business‑solutions partnering culture that enables business outcomes through IT. Organisational Structure – determine the suitability of the current IT org structure and factor into the broader ICT Strategy. Business Solutions – utilise current and emerging technologies (including the responsible use of AI) to deliver measurable improvements in performance, ways of working, risk posture, cost effectiveness, and end‑user/community outcomes. ERP – lead the stabilisation and optimisation of a partially implemented ERP program. Responsibilities Strategic Leadership – on digital, data, business solutions, and emerging technologies (including AI). IT Strategy – develop & deliver the organisational‑wide digital, data, & business solutions strategy, including cloud, cyber, enterprise architecture, ERP, applications, etc. IT Operating Model – design and implement a modern digital operating model focused on business solutions and continuous improvement. Cybersecurity – oversee security architecture, IDAM, DR, incident response, and lead risk‑based uplift aligned to Essential Eight. Stakeholder Management & Consultation – form relationships with, understand, and influence a diverse range of business stakeholders. Team Management – lead, manage, coach, and develop a team of leaders (7 direct reports) and a broader IT team of 40‑50. Continuous Improvement – drive continuous improvements through evidence‑based service improvements, structured analysis, and workflow‑focused service redesign. Change Management – lead change management in a respectful and patient manner. Financial Management – oversee, manage, and forecast the ICT budget, focusing on cost optimisation and value for money spending. Qualifications & Experience 10 years of experience in IT leadership roles, leading enterprise ICT/business transformation, including ERP, cloud, data governance/analytics, and multisite 24x7 technology operations. Proven track record of developing and implementing enterprise‑wide IT strategies that have supported organisational objectives, technology uplift, and operational efficiency based on ITIL. Business solutions – demonstrated experience delivering innovative business solutions through process redesign, automation, AI, and contemporary improvement practices. Leadership skills – proven record of leading high‑performing teams and organisational change using contemporary, collaborative and human‑centred approaches. Interpersonal and communication skills – high‑impact and succinct communication skills with an ability to influence and connect with stakeholders/customers at all levels. Strong business acumen – ability to link technology initiatives to business objectives, successfully manage vendors/contracts, understand financials, and the commercial impact of IT decisions. Cybersecurity – leadership aligned to recognised frameworks including Essential Eight and ISO 27001. Industry experience – background in large and highly regulated and compliance‑driven enterprise environments such as government, utilities, banking etc. Qualifications – degree qualification in Information Technology, Business, Information Management, or related field. Additional Information This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process and supportive workplace. Applications close on 10 April 2026. Full‑time permanent role offering A$280,000 - A$320,000 (including super) – depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted. Reference Number: 06800-0013406457 This is a hybrid position. About Robert Half West Perth, WA, Australia J-18808-Ljbffr