We are seeking a highly motivated self-starter with a can-do approach and solid IT systems skills to join our team in providing operational support to the Operations Manager and the Software team.
This role is ideal for someone with a strong foundation in infrastructure support who thrives on maintaining stable, secure environments, and continuously improving core systems for our customers.
In this role, you will be working closely with the Project Delivery team to administer and support all facets of IT infrastructures. This hands-on role is suited to a motivated individual who is energetic and keen to learn new skills as part of our growing team.
You will have the opportunity to showcase your IT skills with the potential to learn other areas.
Responsibilities include:
* System Management: Install, configure, and maintain operating systems (Ubuntu & WIN OS), VMs
* Maintenance: Regularly maintain and update systems, including OS & Software patches and upgrades at night for PROD systems
* Document and Seek Approval: Document the steps, present the change, and seek approval for any change to the PROD system
* Performance Monitoring: Monitor system performance, identify bottlenecks, and implement solutions to optimize efficiency
* Troubleshooting: Diagnose and resolve technical issues related to platform, software, and network problems
* OS Hardening: Harden the OS to a reputable standard
* Weekly Stats: Collect and record statistics (CPU, RAM, and Disk Space Usage) from the VMs on a weekly basis
Additionally, you will be responsible for:
* Security: Implement and maintain security measures at the OS level and respond to security incidents and vulnerabilities
* Applications: Manage Kubernetes Cluster, PostgreSQL Database Cluster, MongoDB Cluster, Prometheus, Grafana, and Zabbix experience
* Ad-Hoc Tasks: Assist the team with software testing, document testing results, capture screenshots, review documents, and provide 24x7 on-call support when requested