About The Team
Our team is committed to delivering innovative, student‑centred services that promote wellbeing across the university community. As the Administrative Officer you will contribute to this mission by providing vital front‑of‑house coordination for a team of diverse health professionals.
Your New Role
The Administrative Officer within Access Wellbeing and Equity, Medical Service provides reception and administrative support to the Murdoch University Medical Service.
Your key responsibilities include:
* Providing confidential, professional clinic reception services, including prioritising and scheduling appointments for doctors, nurses, and outreach support coordinators at the South Street Campus.
* Provide specialized financial administration of Medicare, OSHC Worldcare, Workers Compensation and Motor Vehicle Accident claims/invoices.
* Managing all in person and telephone enquiries from students, staff, and members of the public, ensuring needs are assessed, evaluated, and appropriately prioritised.
* Supporting clients who may be distressed or in crisis, offering calm and effective first point of contact assistance.
Please refer to the Position Description for further details.
What We Offer You
This casual role attracts a competitive casual rate of $37 p/hr – $45 p/hr inclusive of 25% casual loading plus 12% employer superannuation contributions.
You'll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.
As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:
* Enjoy a 2% salary increase under the Enterprise Agreement, effective July 2026
* Employee Assistance Program
* On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic
For further information, check out our benefits and services page
Join us
Please apply online via the Apply Now button, along with submitting the following documents to support your application -
* A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
* Your most recent resume (CV)
What you'll bring to the role:
* Completion of a diploma‑level qualification supported by relevant work experience, or an equivalent combination of education, training, and experience.
* Extensive professional experience in medical reception, including strong competency with practice management software and billing processes.
* Proven ability to respond to customer needs positively, empathetically, and efficiently, even in challenging situations.
* Demonstrated capability to communicate and work effectively with young adult clients from diverse cultural backgrounds.
* Highly developed organisational skills, with the ability to multitask and manage time effectively.
Please note, the successful candidate will be required to undertake a criminal record check in accordance with the University's Criminal Record Screening Procedure and Employee Background Checks Procedure.
Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.
Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia
Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.
Contact Us
For enquiries about the opportunity on offer please reach out to Lisa Cranfield, Manager, Medical Service, and quote JR105009 as the reference.
Applications Close on 10 March :59pm AWST)
The University reserves the right to withdraw this advertisement at any time.
Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.
Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.