Blinds by Peter Meyer is seeking an experienced Customer Service Representative to replace a long-standing team member. This is an important role within the business, supporting customers through enquiries, quoting, showroom appointments, and accurate order processing.
The role suits a confident, organised professional who enjoys working with customers, managing detail, and being a reliable part of a close-knit team. Experience in interior and exterior window furnishings is highly regarded, with full product training provided.
Key Responsibilities
* Manage customer enquiries via phone and email, providing clear, accurate, and professional advice
* Conduct in-showroom appointments, presenting suitable interior and exterior window furnishing solutions based on customer needs, space, and budget
* Prepare detailed and accurate quotes
* Enter orders and customer information into internal systems with a high level of accuracy
* Complete ongoing data entry and order updates to support production and scheduling
* Process and manage orders from initial enquiry through to completion
* Liaise with internal teams to ensure correct product selection, pricing, and lead times
* Maintain strong relationships with customers, including retailers, designers, and trade partners
* Resolve customer issues efficiently and professionally
* Support the wider customer service team as required
Key Performance Indicators (KPIs)
Performance in this role will be measured against the following:
* Timely response to customer enquiries in line with agreed service standards
* High level of accuracy in quoting and order entry, with minimal errors or rework
* Completion of showroom appointments and follow-ups within agreed timeframes
* Efficient processing of orders from enquiry through to completion
* Quality of customer service, demonstrated through feedback and low escalation rates
* Effective communication and collaboration with internal teams
* Completion of product training and ongoing development requirements
* Consistent reliability, attendance, and professionalism
Skills and Experience
* Proven experience in a customer service role
* Strong background in order entry, quoting, and client management
* High level of computer literacy and confidence using multiple systems
* Excellent attention to detail and organisational skills
* Strong written and verbal communication skills
* Ability to manage multiple priorities in a structured, fast-paced environment
* Experience in interior and exterior window furnishings is highly regarded
* A reliable, team-focused approach to work
Why Join Blinds by Peter Meyer
Blinds by Peter Meyer is a family-owned Australian manufacturer with almost 40 years of industry experience. The business is known for its supportive culture and long-term team retention.
* Many team members with over 5 years' service
* 25% of the team celebrating 10+ years
* Another 25% with more than 20 years at the company
* A genuine focus on employee well-being and long-term careers
Benefits & Working Conditions
* Full-time role, 38 hours per week
* Standard hours: 8.30am – 5.00pm, Monday to Friday
* Office and showroom located close to public transport
* Family-owned and operated Australian business
* Friendly, supportive team environment with long-term staff
* Training and ongoing support provided
* Staff discounts, rewards, and recognition
Applications
Applicants must have the right to work in Australia. Experience in window furnishings is advantageous but not essential, as full product training will be provided.
This is a rare opportunity to step into a stable, well-established role within a respected and genuinely supportive family-owned business.
Please apply via https://www.seek.com.au/blinds-by-peter-meyer-jobs/in-sydney?jobId=90703750&type=standard
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