Company Description
Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.
Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
Job Description
Are you a results-driven leader with a passion for luxury hospitality?
Elysium Noosa Resort is seeking an experienced Executive Assistant Manager to play a key role in delivering operational excellence, exceptional guest experiences, and strong team performance.
Reporting to the General Manager, you will provide strategic leadership and operational oversight across all departments, ensuring alignment with brand standards, business objectives, and guest expectations.
In this senior leadership role, you will collaborate closely with the General Manager, ownership group, suppliers, and contractors to drive performance, profitability, and brand integrity.
Key Responsibilities
* Provide strong leadership fostering a culture of innovation, excellence, and personalised service
* Analyse market trends and competitor activity to maintain a competitive edge
* Drive continuous improvement initiatives and structured staff training programs
* Analyse financial and service performance, managing budgets, labour costs, and expenses to optimise profitability
* Actively manage guest feedback, resolving complex matters with professionalism and care
* Develop meaningful guest engagement strategies, using insights and feedback to maintain high guest satisfaction scores
* Support property-wide operations and step in as Acting General Manager when required
* Foster a culture of empowerment, accountability, and professional development aligned with Accor's Heartist culture
* Represent Elysium Noosa, MGallery and Accor with professionalism, positively influencing the hotel's reputation and actively promoting its services and brand initiatives
Qualifications
We would love to hear from you if you have:
* Minimum 4–5 years' senior leadership experience in premium hospitality or airline industries
* Proven ability to drive operational excellence and implement effective business strategies
* Strong leadership and coaching capabilities with a hands-on, collaborative approach
* Excellent commercial acumen, analytical thinking, and decision-making skills
* A genuine passion for luxury hospitality and delivering exceptional guest experiences
* High personal integrity and flexibility to work a 7-day roster as required
Additional Information
As part of Accor, one of the world's leading hospitality groups, we offer global career pathways, exclusive Ambassador benefits, and access to industry-renowned training through the Accor Hotels Academy.
We offer:
* Discounts off food & beverage at Accor properties worldwide
* Generous Accommodation discounts at over 4,500 Accor properties across 110 countries.
* Professional Training and Development through the Accor hotels academy
* Work, travel and promotion opportunities across the Accor Brand
* A commitment to diversity and inclusion, with a focus on attracting and promoting diverse talent.