Job Overview
Reporting to the Customer Service Manager, the Customer Service Team Leader is an integral member of the customer facing team and will coordinate and supervise store operational functions to support store culture and profitable sales growth.
Key Responsibilities
* Develop the knowledge and capability of the operations team using the coaching model and development framework.
* Supervise effective and efficient administration processes and systems, ensuring compliance to core policy and standard procedures.
* Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store processes, incident reporting and training.
* Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders.
* Work collaboratively as part of a team to deliver a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
* Contribute to The Good Guys brand and store experience to the highest standards through quality merchandising, in-store marketing and presentation.
* Build and maintain effective working relationships with internal and external stakeholders.
* Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.
Qualifications
* Customer Focus – serves everything through the eyes of the customer.
* Drives Results – consistently achieves results, even under tough circumstances.
* Develops Talent – identifies and develops talent to build careers and meet organisational goals.
Benefits
* 12 weeks paid parental leave for eligible primary carers.
* Hybrid working models for eligible roles.
* Employee Assistance Program (EAP) providing counselling and wellbeing resources.
* Helping Hands workplace giving program.
* Discounts across the JB Hi-Fi Group and access to the Beny team member benefits app.
Equal Opportunity Statement
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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