Job Title:
Lead Retail Operations Manager
The successful candidate will oversee the daily operations of a busy retail site, ensuring exceptional customer service and driving sales growth through effective inventory management, staff development, and business process improvement.
Responsibilities:
* Lead and manage a team of employees, including recruitment, training, performance management, and succession planning
* Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance operational efficiency
* Manage financial performance, including budgeting, forecasting, and expense control
* Collaborate with suppliers and partners to ensure seamless delivery of products and services
* Implement and maintain company policies and procedures, ensuring compliance with industry regulations and standards
* Identify and mitigate risks, ensuring the health, safety, and security of customers and employees
Requirements:
* 5+ years of experience in retail operations, preferably in a leadership role
* Proven track record of driving sales growth, improving customer satisfaction, and enhancing operational efficiency
* Excellent communication, interpersonal, and leadership skills
* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
What We Offer:
* A competitive salary package and benefits program
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
* A comprehensive training program, ensuring ongoing skill development and expertise