Job Title: Resort Operations Manager
Job Description
As a Resort Operations Manager, you will be responsible for overseeing the daily operations of our resort, ensuring that all aspects of the property are running smoothly and efficiently.
Responsibilities
* Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
* Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
* Manage and motivate a team of staff members to achieve excellence in service delivery.
* Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
* Collaborate with other departments to ensure seamless communication and coordination.
Requirements
Qualifications
* 10+ years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels. Resort experience a plus.
* Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management.
* Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources.
* Ability to independently manage multiple projects simultaneously.
* Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity.
* Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns.
* Track record of creating positive and influential owner relationships.
Preferred Skills and Knowledge
* Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework.
* Strong organization skills.
* Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning.
* Ability to evaluate business trends, determine applicability, and modify business strategies accordingly.
* Ability to manage customer preference, loyalty, and engagement.
* Ability to take constructive action without relying on directions from others.
* Ability to network and build relationships to grow the business.
* Strong problem-solving skills; encourages new innovative solutions when appropriate.
* Strong communication skills (verbal, listening, writing, presentation).
* Effective influence, consensus building, and negotiation skills.
* Ability to effectively manage and support change.
* Strong associate relations and customer relations skills.
* Proven success in talent management and manpower decisions.
Benefits
As a Resort Operations Manager, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to think critically and strategically.
Other Information
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.