Role Snapshot Lead the sales journey for a contemporary retirement living community, guiding purchasers from first enquiry through to settlement and move‑in. Ideal for someone polished, relationship‑driven and confident delivering a premium customer experience. The Client A respected retirement living provider known for modern design, strong community values and a resident‑first approach. With growing demand across Melbourne, they are expanding their sales capability and investing in high‑quality customer education, marketing integration and purchaser support programs. The Role This role leads the sales function for a dedicated community while collaborating closely with marketing to deliver cohesive, high‑impact campaigns and events. Key responsibilities include: Managing purchaser appointments, tours and enquiries with a warm, polished and informative approach Presenting the lifestyle, well-being benefits and value proposition of the community Guiding purchasers and families through financial models, contracts and key decision points Handling outgoing resident resales, refurb coordination and listing updates Supporting and hosting community events, expos and engagement activities Maintaining strong competitor awareness across the local Melbourne market Managing display suite presentation to premium standards Providing accurate reporting, CRM updates and insights to leadership Partnering with the Village Manager, refurbishment teams and head office to ensure a seamless purchaser experience About You You’ll bring a blend of sales capability, community engagement and premium customer service. The ideal candidate offers: Experience in retirement living, property, lifestyle communities or high‑end customer experience roles Polished communication and presentation skills Confidence in navigating financial models and contractual conversations Strong relationship‑building ability across purchasers, families and stakeholders Event experience and comfort representing the brand at expos and community activities Strong tech capability and CRM discipline High personal standards, organisation and attention to detail How to Apply If you're interested in the role, please apply or contact Hunter Macri on 0466 323 383 or hmacri@goughrecruitment.com.au .