Job Title: Case Manager
As a key member of our team, you will provide coordinate case management services to vulnerable people in immigration detention facilities.
We are seeking an experienced and passionate Case Manager who can effectively navigate internal and external stakeholder relationships within a complex and dynamic environment.
The successful candidate will have a professional and friendly manner as well as the ability to ensure satisfaction of all stakeholders including the people in detention.
Key Responsibilities:
* Coordinate case management services to vulnerable people in immigration detention facilities.
* Work effectively with internal and external stakeholders to achieve positive outcomes.
* Develop and maintain effective working relationships with colleagues and other stakeholders.
Required Qualifications:
To be successful in this role, you will have qualifications to at least diploma or bachelor's degree in Social Work, Case Management, Psychology, Counselling, Social Sciences, Behavioural Science, Community Services or similar human services field. A minimum of 2 years' experience in delivering case management, counselling or similar support for vulnerable adults or families is highly desirable.
You must also be an Australian Citizen or Permanent Resident in order to obtain the required clearances for this role.
Benefits:
* Meaningful work engaging with and supporting the welfare of people in detention.
* Join a dedicated team of collaborative and supportive professionals.
* Be part of an amazing culture based on the values of trust, care, innovation, and pride.
* Access flexible work options.
* Access Global Employee Networks that embrace diversity and inclusion.
* Access extensive employment and growth opportunities within and across Serco's many contracts.
* Take advantage of paid volunteer leave.
* Enjoy ongoing 24/7 immediate mental health and counselling support via our Employee Assistance Program (EAP).
* Participate in staff referral programs.
* Take advantage of a variety of lifestyle discounts through the Serco Benefits program.
Working With Us:
We are committed to treating people in our care with dignity and respect in a safe and secure environment.
Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting.
At Serco, not only is the nature of the work we do important, but everyone has an important role to play from caring for vulnerable people to managing complex public services.