Service Designer
The role of a Service Designer is to champion customer experience and drive business impact through the practical application of Service Design practices.
Key Responsibilities:
* Represent Customer Experience and Design in various forums whilst advocating for pragmatic customer-led culture.
* Lead the design process across multiple projects, with teams and agile squads to solve customer problems and deliver a connected, seamless customer experience.
* Manage timelines by leveraging organisational skills and ability to manage various moving parts with a complex network of stakeholders.
* Conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration.
* Creation of design deliverables using CX methodologies (including ethnographic research, customer testing, expert review, customer requirements, design personas, customer journeys, experience blueprints, scenarios, prototyping, detailed service and digital design).
Requirements:
* Large/medium enterprise experience implementing Human Centred Design (essential)
* Agile way of working (desirable)
* Microsoft Office suite required
* Tertiary qualification at degree level in a relevant business discipline or extensive relevant experience specifically in customer experience strategy, research, design, and implementation (desirable)
* Experience in a digital, strategic design & innovation agency or consultancy (desirable)
* Comfortable with ambiguity (essential)
* Design Research: Proven record navigating and delivering complex projects (essential)
* Stakeholder Management: Strong stakeholder management including selling/influencing stakeholders on the value of customer-led decision making and delivery (essential)
* Project Management: Strong project management skills with experience working across strategy and operations (essential)
Bupa offers a global wellbeing program that supports every aspect of your health. Some benefits include fully subsidised Bupa cover, discounts on travel and other services, and extra annual leave day for your wellbeing.