Throughout this virtual experience, you will uncover the desired skills, attributes and value in becoming a customer success superstar!
Opportunity details
Opportunity Type: Virtual Experience
Accepting International Applications: No
Qualifications Accepted
Accounting
Commerce
Finance
Business
Business Administration
International Business
Management
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
Communication
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music & Performing Arts
Photography
Creative Arts (all other)
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Mathematics & Statistics
Mechanical Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Beauty Therapy
Anthropology & Geography
Classics
Criminology
International Studies
Philosophy
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Exercise & Sports Science
Health Administration
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience. At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.
Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.
Why should you do this?
This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete. This Virtual Experience Program is free for all students.
When you complete the Virtual Experience Program, you'll earn a digital badge and certificate you can share on LinkedIn and include on your resume.
Throughout the program, you'll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.
What skills will I gain?
Consulting – Thinking Outside the Box
Customer Service Management – Delivering on our Promise
What you will do?
Module 1: Customer engagement
(30 minutes - 1 hour)
In this module, you'll be required to identify areas of customer need where Fujitsu could assist.
Module 2: Market Intelligence
(1 - 1.5 hours)
Now that we've identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.
Module 3: Communication and creating buy-in
(1 - 2 hours)
To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.
Module 4: Thinking outside of the box
(1 - 2 hours)
We've received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service.
Once we've won a contract, it's important we evaluate our performance against the SLAs and suggest areas for improvement.
Ready to get started?
Click Register to begin.
Hiring criteria
You should have or be completing the following to apply for this opportunity. The opportunity is available to applicants in any of the following categories:
Australia
Australian Permanent Resident
International Student/Graduate Visa
Australian Work Visa (All Other)
Visa Sponsorship Included
Graduate Success Stories
The Fujitsu Graduate program has helped me greatly in developing my career and also personally in terms of my own confidence in my abilities to perform and learn. You get a load of opportunities to meet different people, and a lot of them adopt a really helpful approach to aiding your learning or giving you opportunities to try something recent when they learn you are a Graduate.
#J-18808-Ljbffr